FAQ

Order Tracking

Q1) How do I place an order?

Ordering at NFPL is easy. Placing your first order at NFPL? Please follow the below mentioned steps:

• Just select the items you want to shop.
• Enter your shipping address.
• Enter your payment information and your location
• If you need any assistance give us a call or chat with us. We would love to take your order over phone or through chat. You may contact us on +9133 4064 6463.

Q 2) Does NFPL sell the products?
All the products on this website are either directly sold by NFPL or by the supplier s registered with NFPL sold by the suppliers registered with NFPL. NFPL protects the interest of its buyers under buyer protection.

Q 3) How will my order be delivered to me?
Your order would be delivered through our partner logistic companies at your doorstep.

Q 4) How will I know if order is placed successfully?
Once your Order is successfully placed, you will receive a confirmation over email and text message from eazelyf.com. This mail will have all the details related to your order. Order details can also be viewed at My Account > Order history, if you have placed the order through your log in id.

Q 5) What is the standard delivery time?
All the delivery time depends on the type, availability and size of the order as clearly mentioned in our website.

Q 6) Why is standard delivery time different for some products?
Time taken to deliver a product depends upon the below mentioned parameters:

• Stock availability
• Size of the order
• Shipping Address
• Size of the product

Q 7) I got a confirmation call for my order. Why is that?
You receive a confirmation call for your order to verify if there isn’t any change with your order.

Q 8) How do I check the status of my order?
Our order status is updated to you via emails and sms. You can also check the status of your order in our website.

Q 9) Which courier company will deliver my order? Is it possible to choose my preferred delivery partner?
For a smooth delivery of your orders, we have tied up with a number of trustworthy delivery partners. Unfortunately, we do not offer the option to choose your preferred delivery partner. However, we will inform you when such services are rolled out in future.

Q 10) What should I do if I find my package opened or tampered with upon delivery?
NFPL believes in making your shopping experience perfect. However, if you receive an open or a tampered package, please do not accept it. Report this concern by clicking on Return/Replace option in your MY ORDERS page within the period. We will look at it immediately and get back to you.

Q 11) Why did I receive a partial order?

• We are sorry you had to experience this but please check if your order contains items with different delivery time. Items with different delivery times are shipped to you separately. Do not worry; your order is on its way to you!
• The expected date and time of delivery will be communicated to you before the dispatch of your order. Under rare circumstances, if we are unable to fulfill your order, we will refund you the full payment made towards that particular product, at the earliest.

Q 12) The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.

Customer Return Policy

Moglix is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:

• Product is used/altered/poor in quality/Defective product.
• Physical / in-transit damage to the product.
• Branded product received seal opened.
• Empty packet/some items or accessories are missing.

Customer is not eligible for return/exchange if

• Its “No longer needed”.
• Customer tried to handle the industrial product and unable to use it which promotes any tear/damage.
• Made to Product(on demand) will not be returned.

Guidelines for Return/Exchange:

• For Products purchased on NFPL, in the event the customer has any concern with the Product, the customer shall inform to NFPL Customer care within 48 Hours of product delivery.
• Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue.
• If customer is sharing photographs of product it must be four angle photograph (Videography will be highly appreciated)..
• All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
• NFPL shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.

Refund Policy

The refunds in accordance with the above guidelines shall be as per the following:

• In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount.
• For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
• The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.

Refunds / Returns shall NOT be allowed in the following cases:

• Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
• In case where price tags, labels, original packing, freebies and accessories, box are missing.
• If the Product is damaged by the customer, in any manner as may be determined by Moglix at its sole discretion.
• If Product has been used by the customer.
• If Product sold as combo/sets cannot be returned as individual Product.

Refund

Q 1) I’ve still not received the refund to my bank account. Why?

• If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
• Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

Q 2) When are Refunds provided?

• We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details.
• Damaged products are returned to our warehouse and has been quality checked.

Q 3) I paid the amount upfront while purchasing product from Moglix, how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

Q 4) I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Moglix will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

Q 5) What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from Moglix customer support team asking for.

• Bank Name
• Account Number
• Account Holder’s name
• IFSC code
• Location of the Bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Q 6) How long will it take to refund?
It takes 7-10 working days for the money to be credited to your account.